3 Ways Phone Extensions Can Improve Your Small Business Communication

Posted by John Lee on Mar 11, 2015

Believe it or not, phone extensions can say a lot about your business. In addition to improving your internal and external communications, they can also make a big impression on your customers. As a small business owner, you want your business to look and sound much bigger than it is. 

Here are some of the functions of phone extensions and how it can help your business. 


Simplify your directory and organize your numbers

There's no need to assign a completely different phone number to each individual worker. This can create unnecessary headache and confusion for both your employees and customers. With extensions, you can connect multiple lines inside an office or network without each phone requiring a separate outside line. When your employees have phone extensions, they only need to give out your main phone number and a three-digit extension. That's a lot easier to remember for all parties involved.

In addition to simplifying your directory, you can also organize your phone numbers by departments. This makes it easier for customers to reach the right department rather than having to make a wild guess each time they call in. Say a potential buyer was interested in a SIP trunk provider like Voxox, but when they called, they were directed to the consumer support staff instead. By creating an extension and designating it to a specific department, the customer would reach a SIP trunk provider specialist without any difficulty. This let’s your business stand out amongst other SIP trunk providers by creating an image of professionalism and efficiency.

Unite mobile workers

Many small businesses are currently struggling to find the right phone solution that caters to their mobile employees. When you use phone extensions, it's easier for your mobile employees to stay connected and you can keep the team’s communications in sync. They'll be able to receive calls on their mobile phones, regardless of any geographical limitations.

Impress your customers

Using phone extensions is a sign of professionalism for your business. Customers will immediately see that you have an advanced network of employees and that your phone system keeps everyone organized. It's similar to your employees using company email addresses rather than personal ones. Phone extensions are easy to implement, but they make a big impact on your business operations.

Have questions about how your small business can benefit from phone extensions? Please contact us or leave a comment below.

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Tags: Communication, SMB, Business, SIP Trunking