VOXOX Blog

Q&A On Wholesale SMS With Voxox SVP Tad Nikolich

Posted by John Lee

Thu, Jun 11, 2015 @ 04:00 AM

In a study by GSMA on the mobile industry, it was predicted that the number of unique mobile subscribers would increase by an additional 1 billion in the next 5 years. That means by 2020, there would be approximately 4.6 billion mobile users in the world. In response to the growing number of mobile users, many businesses are rethinking their strategy on how to reach and engage their customers. Bulk SMS service is quickly being recognized as an effective solution for connecting businesses with their audience.

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Topics: Industry Trends, SMS, Text Communication, Business

Improving Customer Satisfaction with an OTT Partner

Posted by Erica Berry

Wed, Jun 3, 2015 @ 04:00 AM

To have truly satisfied customers, operators need to make sure that consumer needs are being met. That may mean embracing OTT services. Consumers don't want to blow their entire paycheck on a monthly phone and data plan and they want a service that provides all the bells and whistles, which is why more and more people are using OTT services. 

The challenge is for operators to adapt to and exceed consumer expectations in both features and cost. But how can operators quickly add new services that OTTs already offer and make the overall user experience more fulfilling for their customers? The answer is simple: join forces with an OTT partner.

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Topics: Voice Communication, Industry Trends, OTT, Business

How Your Nonprofit Organization Could Benefit From a VoIP Phone System

Posted by John Lee

Tue, Jun 2, 2015 @ 04:00 AM

VoIP phone systems have grown increasingly in popularity and many small for-profit businesses are taking advantage of its offered benefits. The unique features not only help improve business efficiency but also offers cost saving benefits. Considering its many advantages, it’s time for nonprofit organizations to join the trend and make the switch.

Here's how your nonprofit could benefit from a VoIP phone system:

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Topics: Voice Communication, Industry Trends, Cost Savings, Business

Top Concerns Preventing Your Small Business From Switching to VoIP

Posted by John Lee

Wed, May 20, 2015 @ 04:00 AM

Owning and operating a small business is a major undertaking that’s not for the faint-of-heart. There are a number of challenges that business owners face and sometimes these concerns hinder decision-making. An example would be how the cost-saving benefits of VoIP are widely known, yet there are some businesses still unsure about making the switch. Even with all the advantages that come with a VoIP, these fears are keeping business owners from making the jump.

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Topics: Voice Communication, Industry Trends, VoIP, Cost Savings, Business

How VoIP Phone Systems Can Boost Customer Retention

Posted by John Lee

Wed, Apr 29, 2015 @ 04:00 AM

One of the biggest challenges that small businesses face when it comes to driving revenue is how to build customer loyalty. By fostering good rapport and developing trust with clients, your company could greatly improve the potential for repeat business. With a VoIP phone system your business has an affordable and efficient way to communicate efficiently and connect with customers. This will help your business image, which will result in increased productivity and happier customers.  

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Topics: Voice Communication, Industry Trends, VoIP, Hosted PBX, Business

Four VoIP Features Every Small Business Needs to Succeed

Posted by John Lee

Wed, Apr 8, 2015 @ 04:00 AM

In this day and age, businesses are operating in a global marketplace. Advancements in business technology have broadened the customer base and made it easier to collaborate with your team. In order to position your business to compete on a much larger scale, you’ll need a phone system that will keep up. Here are a few features of VoIP phone systems that can help small businesses thrive.

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Topics: Voice Communication, Industry Trends, Voxox, SMB, Business

The Role of Voice Calling and Business Telephony in Operator & OTT Partnerships

Posted by Natasha Grach

Tue, Mar 10, 2015 @ 04:00 AM

We recently wrote about research from MobileSquared and Tyntec that emphasized the importance of voice calling in the OTT communications market. The report noted that operators will lose up to a whopping $14 billion over the next year as consumers continue to rely on OTT communications as a means of connecting. However, another stat that stood out to us was as follows:

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Topics: Communication, Industry Trends, OTT, Business

Changing Your Business Location? Ease the Transition With VoIP

Posted by John Lee

Fri, Mar 6, 2015 @ 04:00 AM

Moving your business is time consuming and requires a lot of effort. As a small business owner, the downtime in changing locations and transferring equipment could mean lost time and money. In order to maintain a professional business image, your business communication should be up and running in as short a time as possible. Connection problems and busy signals can be frustrating for both you and your customers. A reliable, easy to setup phone system is not only crucial to your business operations but would also save you from the headache of moving.

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Topics: Industry Trends, Cost Savings, Business

The FCC Net Neutrality Ruling and What It Means For You

Posted by John Lee

Fri, Feb 27, 2015 @ 04:00 AM

On Thursday, February 26, the Federal Communication Commission (FCC) voted on new net neutrality rules that would regulate the Internet as a utility. The new rules were proposed by Chairman Tom Wheeler to prevent discrimination and preferential treatment by Internet Service Providers (ISP), thus promoting a neutral Internet. The FCC’s goal to regulate broadband by prohibiting fast and slow lanes through paid prioritization is now in affect after the voting.

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Topics: Industry Trends

Study: 96% of Mobile Operators See the Benefits in OTT Partnerships

Posted by Natasha Grach

Tue, Feb 24, 2015 @ 04:00 AM

Over-the-top (OTT) services have soared in popularity since 2012, and operators are continuing to feel the impact on their bottom-lines. Juniper Research projects that operators will lose up to $14 billion over the next year as consumers continue to rely on OTT communications as a means of connecting, rather than their traditional phone plans. However, what's changing is mindset of operators around the globe in regards to forming OTT partnerships.

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Topics: Voice Communication, Industry Trends, OTT