Voxox just announced its partnership with leading Malaysian carrier Digi Telecommunications, which serves 11.7 million Malaysian customers, providing mobile connectivity and internet services. Digi is part of the Telenor Group, one of the world's largest telecommunications providers. In addition to today's partnership announcement, Voxox has also announced the duo's first offering together. As part of the agreement, Digi is white labeling Voxox Cloud Phone and is now offering the service in Malaysia under the brand Omni Hotline, complete with Malaysian telephone numbers. This is the first implementation of Voxox Cloud Phone with a foreign carrier.
The full press release is below:
Voxox and Telenor's Digi Roll Out Omni Hotline to Empower Small Businesses in Malaysia
Voxox powers virtual PBX service Omni Hotline in Malaysia with localized telephone numbers and service
SAN DIEGO and KUALA LUMPUR, MALAYSIA – August 7, 2018 – Voxox®, innovator in cloud communication solutions for businesses, and Digi Telecommunications Sdn Bhd (Digi), a leading Malaysian carrier part of the Telenor Group, one of the world's largest telecommunications providers, today announced their partnership and first offering together. As part of the agreement, Digi is white labeling Voxox Cloud Phone and is now offering the service in Malaysia under the brand Omni Hotline, complete with Malaysian telephone numbers. This is the first implementation of Voxox Cloud Phone with a foreign carrier. Digi serves 11.7 million Malaysian customers, providing mobile connectivity and internet services.
"97 percent of businesses in Malaysia are SMEs, and we are excited to partner with Digi to offer these businesses a simple, convenient way to modernize their business phone communications," said Bryan Hertz, CEO and co-founder of Voxox. "We look forward to working with Digi to further maximize the impact of Omni Hotline in the Malaysian market."
Voxox will host the Omni Hotline service from its Los Angeles and Singapore data centers and will support local billing in Malaysia through a merchant payment gateway integration. Voxox is integrating into Digi’s network through SIP and SMPP connectivity.
"Our goal is to enable small businesses in Malaysia to access enterprise-level products at an affordable price, Omni being one of those offerings in our suite of digital services. It is an incredibly useful solution for today’s SMEs and entrepreneurs on-the-go, thanks to its host of work oriented functions that easily turn any smartphone into a call centre," said Praveen Rajan, Digi’s chief digital officer. "We are pleased to partner with Voxox to empower small businesses in Malaysia."
Similar to Voxox Cloud Phone, Omni Hotline will enable small businesses to easily obtain local numbers that support unlimited extensions and advanced call routing capabilities. Users can place and receive calls, manage call activity, access features such as voicemail transcription, call recording, device transfer, and much more -- all within a sleek, web-based and mobile user interface. No special equipment or advanced skills are necessary to use the service. Once a Do It Yourself (DIY) set-up is completed online, all that a user needs is a calling device (e.g., mobile or landline phone) to which calls can be routed.
Omni Hotline will be leveraging Voxox's patent-pending breakthrough VoIP codec, a technology used to encode and compress voice signals into digital form for transmission. This is particularly significant for small businesses with a dispersed or traveling workforce, as the codec dramatically improves voice quality in poor bandwidth settings, such as hotels, convention centers, rural locations, etc.
For more information on Voxox, please visit www.voxox.com and www.cloudphone.com. For more information about Digi, visit digi.my. Omni Hotline can be accessed at omnihotline.my and used throughout Malaysia.
Voxox is an innovator in unified cloud communication solutions for businesses. The foundation of the company's offerings is its award-winning unified communications Platform as a Service, which enables the company and its customers to build powerful, scalable applications and services. For end-users, Voxox provides an extensive suite of carrier-grade business phone solutions, including its flagship business app, Cloud Phone, as well as SIP Trunking, hosted PBX, and a wide array of wholesale services, such as high volume SMS. For service provider partners, Voxox delivers cutting-edge mobile and desktop applications that integrate voice, video, messaging, fax, media sharing and more. Voxox is headquartered in San Diego. For more information, please visit http://www.voxox.com.
We are a mobile connectivity and internet services provider enabling 11.8 million Malaysians to get the most benefit out of an increasingly connected world. With a strong legacy of product and service innovation delivered on our advanced 4G+ network, Digi has an ambition to become customers’ favourite digital partner, providing relevant, personalised and engaging digital products and services that will further enable all Malaysians’ digital lifestyles. This is because we believe digital communication empowers everyone to improve their lives, build societies and secure a better future for all. Listed on Bursa Malaysia, Digi is part of global telecommunications provider Telenor Group and is a leader in driving progressive and responsible business practices. For more information about Digi, visit www.digi.com.my.
 Malaysia’s SME GDP contribution to exceed 40%, The Star Online, published 13 July 2017