Erica Berry

Recent Posts

5 Stats Proving Your Business Needs SMS

Posted by Erica Berry on Fri, Mar 30, 2018 @ 09:32 AM

Quick and convenient are two things that come to mind when we think of excellent customer service in the age of instant gratification. While many businesses have shifted their service model to meet these expectations, savvy businesses have also shifted their communications mix to include SMS – which allows these businesses to capture the attention of their customers and even have a two-way conversation while they go about their day.

Read More

Tags: SMS

Hosted PBX: 3 Things to Consider Before Making the Jump

Posted by Erica Berry on Mon, Dec 21, 2015 @ 04:00 AM

A hosted phone system makes a lot of sense for small businesses. It saves money as compared to traditional phones, both in the short and long term, allows employees to work from anywhere and gives businesses the professional image they need to outperform the competition. While it's easy to list the pros of switching to hosted PBX, we know that you may still have some questions.
Here are 3 things you should ask yourself before switching to hosted PBX:

Read More

Tags: SMB, Hosted PBX, Business, Voxox office

5 Signs It's Time for Your Business to Upgrade to Hosted PBX

Posted by Erica Berry on Wed, Dec 16, 2015 @ 04:00 AM

With phone support and service at the heart of your business' communications, having an efficient phone system is critical. Traditional landlines can slow your business down with outdated features and tied up lines. In today's fast paced world, keeping communications open and accessible between you, your employees, customers and business partners not only allows for quicker turn around and happy clients, but also can save you money in the long run. However, it's clear that not all phone systems are created equally.

Read More

Tags: VoIP, SMB, Hosted PBX, Business, Voxox office

Improving Customer Satisfaction with an OTT Partner

Posted by Erica Berry on Wed, Jun 3, 2015 @ 04:00 AM

To have truly satisfied customers, operators need to make sure that consumer needs are being met. That may mean embracing OTT services. Consumers don't want to blow their entire paycheck on a monthly phone and data plan and they want a service that provides all the bells and whistles, which is why more and more people are using OTT services. 

The challenge is for operators to adapt to and exceed consumer expectations in both features and cost. But how can operators quickly add new services that OTTs already offer and make the overall user experience more fulfilling for their customers? The answer is simple: join forces with an OTT partner.

Read More

Tags: Voice Communication, Industry Trends, OTT, Business

3 Reasons OTT Communications Should Not Be Controlled By the Government

Posted by Erica Berry on Fri, Dec 19, 2014 @ 04:00 AM

OTT communications has been a hot topic this year, and now it's getting the attention of the Vietnamese telecommunications ministry. The organization is drafting a bill which would bring foreign OTT communications apps (like Voxox!) under government control to continue operating in the country.

Under the bill, OTT communications services that collect fees from Vietnamese users will be required to install servers in Vietnam or sign commercial deals with local providers in order to operate over their networks. The proposal will also prohibit OTT apps from using Vietnam’s internet infrastructure to connect phone calls between app users and local phone numbers.

Read More

Tags: Voice Communication, OTT

Monetizing OTT Services: Are Operators Making a Comeback?

Posted by Erica Berry on Tue, Nov 4, 2014 @ 04:00 AM

With the use of OTT communications on the rise, operators have been warming up to the fact that strategic partnerships with OTT services are necessary if they want to attract new subscribers and recoup lost revenues. Although many operators have already made the move, there's still a lot of opportunity for mobile providers to get involved.

Read More

Tags: Voice Communication, Industry Trends, OTT

5 Signs Your Company Needs OTT Communications

Posted by Erica Berry on Tue, Sep 16, 2014 @ 04:00 AM

Companies both big and small have long relied on sophisticated phone systems, as well as mobile devices, to fulfill their business communication needs. For many years, they worked with clunky, outdated in-office equipment and toted around several mobile devices to keep in touch with business partners, clients and team members – not because it was convenient, but because it was the only option available.

In the digital age, where there are more savvy options on the market, if your company is still dealing with costly landlines and pockets full of mobile phones, we have to ask you – have you looked into OTT communication? Chances are the answer is no.

Read More

Tags: Voice Communication, Communication, OTT

14 Outrageous OTT Communications and Mobile Stats

Posted by Erica Berry on Tue, Aug 19, 2014 @ 04:00 AM

What’s the one thing you spend the most time with every day? If you answered your smartphone, then you’re in the majority. In fact, a recent IDC study shows 79% of people have their smartphones with them 22 hours a day!

Read More

Tags: Voice Communication, Communication, Industry Trends, Voxox, Cost Savings, OTT

Mobile Operators Need an OTT Partner -- the Stats to Prove It!

Posted by Erica Berry on Tue, Aug 5, 2014 @ 04:00 AM

Before the introduction of smartphones, people actually used their mobiles to call other people over their service providers’ networks. However, since smartphones have penetrated the market, the number of calling minutes used has gone down. In fact, when it comes to how smartphone owners use their phones on a daily basis, the telephone is the fifth most utilized function! Ranking in the top 5 sounds great, but isn't it strange subscribers aren't actually using their phones to make phone calls?

Read More

Tags: Voice Communication, Communication, Industry Trends, Voxox, VoIP, Cost Savings, OTT

Telcos Should Be OTT Partner, Not Enemy

Posted by Erica Berry on Tue, Jul 22, 2014 @ 04:00 AM

You’ve heard the phrase if you can’t beat them, join them. Well, telcos are taking this literally as many are shifting their focus from battling OTT services to partnering with them. In fact, an interest in providing OTT-type services is on the rise, with 36% of mobile operators partnering with OTT providers last year.

So, just why are telcos uniting with OTT services? Because competing with the features and competitive prices of OTT apps is nearly impossible for operators, but a partnership can prove to benefit their bottom line, as well as offer a few awesome perks to the people who keep them in business -- the consumer!

Read More

Tags: Voice Communication, Communication, Industry Trends, Voxox, OTT