As a small business owner, you probably spend quite a bit of time finding ways to maximize limited resources. With just a handful of employees and only 24 hours in a day, you have to be sure every aspect of your business is as efficient and cost effective as possible.
For that reason, you have decided to ditch your legacy, wire-based phone system in favor of a small business phone service—a wise choice to be sure. But before you decide which service to adopt, make sure the vendor can provide these three essential features:
Auto attendant
The auto attendant is the gateway to your company, the first impression customers get when they call. A professional greeting sends the message that you are an established, credible business able to meet any need that caller might have.
Virtual extensions
The few workers in your employ probably do quite a bit of traveling, seeking out new opportunities in the next city, county or state. Just like you, these employees need to be reachable on the go. Virtual extensions make it easy for customers and colleagues alike to ring anybody in your company.
Web-based settings
Unlike the legacy system you have right now, a small business phone service should afford you the opportunity to make changes to your greeting or other settings on the fly. As long as you have an Internet connection you can log in and make adjustments to let customers know that you are closed for a holiday or out of the country.
Now that you know what to look for in a new system, it’s safe to kick your old-fashioned system to the curb. In fact, we encourage it.
