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Cloud Phone 101: How to Customize Your Cloud-Based Phone Service Settings

Posted by Erica Berry

May 10, 2018 10:40:29 AM

For a small business on the go, the mobility that a cloud-based phone system affords can be a life-saver. Say you own a mobile car wash and detailing business. You have two employees who travel around the county washing and detailing cars by appointment. You don't have a physical office since your team is always at different locations. Instead you use a cloud-based phone service that works with your smartphone to keep you connected with calls to your virtual office and your employees through a single business line withextensions.

Someone on the team may prefer to receive voicemail notifications by SMS because they don't check email often enough, while others may prefer email communications, so as not to have any disruptions during an ongoing job. Also, some employees may find listening to full voicemails to be inefficient, and may instead opt for enabling voicemail transcriptions, such that the fully transcribed voicemails are emailed or texted to their mobile phones in order to quickly assess the urgency of the phone message.

As a cloud-based phone service, Cloud Phone provides the ability for you and your team to customize phone settings and access your voicemail remotely in whichever way is most convenient. Once the user is added, his or her settings can be personalized or updated at any time. Here's how it works…

Step 1: Sign into Cloud Phone and choose People from the menu in the upper right hand corner.

Step 1 Cloud Phone

Step 2: Once you’ve chosen a user, tap Update Personal Info.


Step 3: Choose how calls are routed. Add new lines or change the configuration of existing lines.


Step 4: Update your voicemail settings, including notifications and transcription, by choosing Yes or No when prompted.

Step 4 Cloud Phone

In today’s business world, where an office is anywhere you can get phone service or an internet connection, having a reliable and feature-rich cloud-based phone service like Cloud Phone is key to establishing a professional presence – no matter where life takes you or how you prefer to  stay in touch.

Plus, Cloud Phone comes with a 30 day free trial, is fully managed via web, with no upfront costs and no equipment to buy, so sign up today and see how it can change your business communications for good.


Topics: Cloud Phone, Mobility