VOXOX Blog

A few months ago, I let everyone know that we would be making significant changes to the organizational structure and responsibilities of Voxox's Customer Service. The plan was to implement a multi-tiered technical support structure with well documented processes and create a Provisioning Team with well defined responsibilities and workflows that would increase the quality of service and reduce the speed of execution. To improve operational performance, we needed to build metrics so we could increase our capability of managing performance against goals. I am pleased to announce that we have completed this transition.

Everyone knows the dangers of using your cell phone while driving. No talking, no texting, no web surfing or email checking while behind the wheel or you’ll be in big trouble.

Image by flikr user istolethetv

But did you know it can also be dangerous to use your cell while walking? Believe it! According to research published by Ohio State University, the number of pedestrians admitted to the ER because they’re too busy on their mobile phone to watch where they are going has doubled in the last five years — and is expected to double again in the next five. Never fear! The Voxox blog team’s got your back. We’ve come up with 4 hypothetical scenarios and lessons to learn on how to avoid danger and bodily injury during pedestrian phone usage.

Summertime is big on travel and many of us have already pulled out our swimsuits and flip flops. Although tropical destinations and exciting excursions sound fun, they can be tough to coordinate! Unlike the old days with travel agents to do the heavy lifting, we've started to rely on technology to help us find the best deals, scout out activities and stay in touch with friends and family while on the go.

Did you know that 75% of students have their phones near them 24 hours a day?  It's true -- even 52% of children now have access to a smartphone or tablet! Instant mobile communications, like chat, VoIP and social media, are now at the fingertips of nearly every person on the planet and today's students have become addicted to staying in touch.

Summertime is beach time, and that means slathering on the SPF and hitting the sand! While most of us go to the beach to relax and soak up the sun, others can't seem to pull themselves away from their gadgets long enough to hang ten. With Wi-Fi connections available almost anywhere and 4G speed at our fingertips, mobile gadgets are becoming a surf and turf luxury. With one of the biggest beach days tomorrow (4th of July!), we thought we'd share our top picks for how the tech-obsessed are using their devices on the sand.

The challenges of business communications in today’s mobile world are particularly apparent as workers communicate from a variety of locations; whether that involves traveling employees, branch offices or telecommuters. The pain is often easily identified from the billing perspective, but stretches into many operational and customer-facing touch points as well.

There's been a lot of "big stuff" going on here at Telcentris, er...Voxox HQ. If you have been a friend of ours for a while, you probably noticed, and we hope you like the changes!

When a call center is shopping around for a carrier to provide them with phone service, they're likely to encounter prices so high that it seems like carriers don't want them as customers. And it's often true! Carriers don’t like dialer traffic for four primary reasons.

There’s an app for that. And that. And that. And that.

Sound familiar? As innovative and useful as most apps are, every smartphone user suffers from the new affliction of “app overload.” In a recent NY Times article, tech reporter Jenna Wortham talked about how she has 259 applications on her iPhone, of which she only uses about 16.

In the modern application development world, developers are frequently faced with the need to link to another device that belongs to the user of their app, either for correspondence, or for confirmation.