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Erica Berry

Recent Posts

How to Effectively Use Virtual Numbers for Summer Deals and Specials

Posted by Erica Berry on Jun 06, 2019

Summer is here and you know what that means—summer sales and discounts! Businesses big and small run deals to get customers in the door (sometimes figuratively speaking) and virtual phone numbers are a fantastic way to attract attention, boost sales AND track sale effectiveness.

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Topics: Phone Number, Virtual Phone System, Toll Free Number, virtual numbers

5 Ways Your Business Can Commit to Going Green This Earth Day

Posted by Erica Berry on Apr 18, 2019

Earth Day is right around the corner, and each year more than 1 billion people from across the globe participate in the celebration. Founded in 1970, Earth Day has inspired a world-wide call for action and change in protecting our environment. From donating money, to investing your time and spreading the word throughout your networks–there are endless opportunities to give back to the planet we call home, including through your business!

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Topics: Small Business Productivity

Hosted PBX: 3 Things to Consider Before Making the Jump

Posted by Erica Berry on Dec 21, 2015

A hosted phone system makes a lot of sense for small businesses. It saves money as compared to traditional phones, both in the short and long term, allows employees to work from anywhere and gives businesses the professional image they need to outperform the competition. While it's easy to list the pros of switching to hosted PBX, we know that you may still have some questions.
Here are 3 things you should ask yourself before switching to hosted PBX:

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Topics: SMB, Hosted PBX, Business, Voxox office

5 Signs It's Time for Your Business to Upgrade to Hosted PBX

Posted by Erica Berry on Dec 16, 2015

With phone support and service at the heart of your business' communications, having an efficient phone system is critical. Traditional landlines can slow your business down with outdated features and tied up lines. In today's fast paced world, keeping communications open and accessible between you, your employees, customers and business partners not only allows for quicker turn around and happy clients, but also can save you money in the long run. However, it's clear that not all phone systems are created equally.

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Topics: VoIP, SMB, Hosted PBX, Business, Voxox office

Improving Customer Satisfaction with an OTT Partner

Posted by Erica Berry on Jun 03, 2015

To have truly satisfied customers, operators need to make sure that consumer needs are being met. That may mean embracing OTT services. Consumers don't want to blow their entire paycheck on a monthly phone and data plan and they want a service that provides all the bells and whistles, which is why more and more people are using OTT services. 

The challenge is for operators to adapt to and exceed consumer expectations in both features and cost. But how can operators quickly add new services that OTTs already offer and make the overall user experience more fulfilling for their customers? The answer is simple: join forces with an OTT partner.

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Topics: Voice Communication, Telecommunication Trends, OTT, Business

3 Reasons OTT Communications Should Not Be Controlled By the Government

Posted by Erica Berry on Dec 19, 2014

OTT communications has been a hot topic this year, and now it's getting the attention of the Vietnamese telecommunications ministry. The organization is drafting a bill which would bring foreign OTT communications apps (like Voxox!) under government control to continue operating in the country.

Under the bill, OTT communications services that collect fees from Vietnamese users will be required to install servers in Vietnam or sign commercial deals with local providers in order to operate over their networks. The proposal will also prohibit OTT apps from using Vietnam’s internet infrastructure to connect phone calls between app users and local phone numbers.

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Topics: Voice Communication, OTT

Monetizing OTT Services: Are Operators Making a Comeback?

Posted by Erica Berry on Nov 04, 2014

With the use of OTT communications on the rise, operators have been warming up to the fact that strategic partnerships with OTT services are necessary if they want to attract new subscribers and recoup lost revenues. Although many operators have already made the move, there's still a lot of opportunity for mobile providers to get involved.

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Topics: Voice Communication, Telecommunication Trends, OTT

5 Signs Your Company Needs OTT Communications

Posted by Erica Berry on Sep 16, 2014

Companies both big and small have long relied on sophisticated phone systems, as well as mobile devices, to fulfill their business communication needs. For many years, they worked with clunky, outdated in-office equipment and toted around several mobile devices to keep in touch with business partners, clients and team members – not because it was convenient, but because it was the only option available.

In the digital age, where there are more savvy options on the market, if your company is still dealing with costly landlines and pockets full of mobile phones, we have to ask you – have you looked into OTT communication? Chances are the answer is no.

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Topics: Voice Communication, Communication, OTT

14 Outrageous OTT Communications and Mobile Stats

Posted by Erica Berry on Aug 19, 2014

What’s the one thing you spend the most time with every day? If you answered your smartphone, then you’re in the majority. In fact, a recent IDC study shows 79% of people have their smartphones with them 22 hours a day!

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Topics: Voice Communication, Communication, Telecommunication Trends, Voxox, Cost Savings, OTT

Mobile Operators Need an OTT Partner -- the Stats to Prove It!

Posted by Erica Berry on Aug 05, 2014

Before the introduction of smartphones, people actually used their mobiles to call other people over their service providers’ networks. However, since smartphones have penetrated the market, the number of calling minutes used has gone down. In fact, when it comes to how smartphone owners use their phones on a daily basis, the telephone is the fifth most utilized function! Ranking in the top 5 sounds great, but isn't it strange subscribers aren't actually using their phones to make phone calls?

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Topics: Voice Communication, Communication, Telecommunication Trends, Voxox, VoIP, Cost Savings, OTT