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Cloud Based Phone Systems Stand Up to Bad Weather

Posted by Natasha Grach

May 10, 2018 10:40:54 AM

We’ve written in the past about how virtual numbers can help you avoid a dangerous winter commute, but there are many other ways to leverage the benefits of a cloud based phone system in order to "weather the storm". Lately, we've been witnessing the power of Mother Nature at work, from the wet El Nino rain in the western states to the heavy snowfall in the east which has left many workers stranded. This has no doubt affected SMBs, forcing some businesses to close the doors early. In many cases though a cloud based phone system could have prevented any lost revenue by allowing them to keep the “doors” open virtually. Here’s how a cloud based phone system can help winter proof your business:

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  1. Call routing with a professional auto attendant. The Auto Attendant is the hub of automation for your cloud based phone system. It answers, routes, and manages your calls for you so your company always sounds professional. Easily add more numbers or extensions and control when and how your calls are routed and answered. This is particularly useful when your workforce is dispersed or when changes to the system need to be made remotely.
  2. Call forwarding with features. You can connect your incoming business calls to you or your staff wherever you choose, on any device. You can also have calls routed to multiple employees simultaneously. No more worrying who made it into the office, you can make sure no call gets missed. Although even if it does, the cloud based phone system also comes with Professional Greetings to give an optimal experience for callers.
  3. Outbound calling to make office calls from home. With some cloud based phone systems, you can place outbound calls directly from within the management console. For example, with Cloud Phone, you can simply enter the number you want to call and the number where you want to connect from. The system will dial the number, and once connected, it will also dial you. Why is this important? Well if you are snowed in at home you can still make calls to customers as if you are sitting at your desk miles away. (Hmmm, come to think of it maybe we shouldn’t wait for a snow storm to use this feature. Making office calls from the beach sounds even better!)
  4. Virtual numbers can offer temporary or permanent coverage. As we covered in our recent post, virtual numbers are phone numbers that are routed to an existing calling device, such as your office phone and/or mobile phone. If a call is missed, callers will be forwarded to voicemail, which can be personalized with a professional business greeting. These can be particularly helpful for seasonal promotions, special events or perhaps an after-hours support number that you publish to your customers.
  5. Disaster recovery: if a storm takes down your office, you won’t lose everything. Another perk of the cloud based phone system is when an outage occurs or natural disaster strikes, calls can be automatically rerouted to another office. Creating even more peace of mind and preventing financial loss, since the managed solution involves storage of activity, all of the call data can be backed up.

Taking advantage of a cloud based phone system can offer big upside for small businesses, especially during these winter months. These are just a few of the ways offerings such as Cloud Phone can help keep business communications flowing. We’d love to hear how a cloud based phone system has helped your business this winter. Share your stories in the comments here or on our social media pages - Facebook, Twitter, LinkedIn, and Google+.

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Topics: Cloud Phone, Virtual Phone System, Mobility

Opening a Retail Store? It's time to get a Virtual Number

Posted by Erica Berry

May 10, 2018 10:39:08 AM

Opening a retail store comes with a lot of overhead. You need to stock the shelves, buy or rent a space and depending on your size, maybe even hire a couple of employees. One thing you don't need to do is spend a fortune on a business phone system. A virtual phone system is an inexpensive option for small business owners who want all the perks and features of an enterprise grade phone system, without all the extra equipment and high costs. 

 

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Virtual phone systems offer virtual numbers, which connect with the devices you and your employees already own, so no matter where you are, you can always be connected and ready to help a client. The virtual number you choose for your business simply rings to your cell and can reach you directly or be sent to your auto attendant. You can also take control and customize your menu and setting options to help your team stay organized and efficient.

Now that you know what a virtual phone system is and how to get a virtual number, here are a few ways you can put this to use at your retail store:

1. Designate Departments on Your Caller Menu

Say you're a two-or-three-person shop, but want to give the appearance of a larger operation – a virtual phone system can do that just. With a customizable menu, you can create departments within your store for callers to connect with. Press 1 for sales, 2 for custom fittings and 3 for alterations, for example. Not only does this give you a large-scale professional feel, it will also give you and your employees a heads-up on why the person is calling!

2. Use a Toll Free or Local Number (or both!)

Whether you're strictly an online boutique or want to make a name for yourself in the local market, a virtual phone system has you covered. With the option to have a local or toll free number, or both, ring to the same location you can showcase your business anyway you wish. Toll free numbers are great to post on websites, while local numbers may work best in a local advertisement or on your store front.

3. Provide Stellar Customer Service via Text

Many fashion boutiques and retail stores offer exclusive styling sessions for customers who want that perfect look. Many virtual phone systems, like CloudPhone, provide two-way SMS from your business number, allowing you to schedule appointments or even give advice on an outfit to a VIP client. You could also give text alerts to clients when that “must-have” piece is back in stock!

4. Create a Custom Shop Greeting

Your store has its own unique vibe, so it’s only right that your business’ phone presence shares that image with every caller. Virtual phone systems come with an auto-attendant or a virtual receptionist. Whether you can answer the phone or not, let your auto attendant pick up the phone and greet your callers with a branded message that reflects your store's personality.

5. Start Small, and Grow Your Plan

As a new business owner you want to save money anywhere you can. With some virtual PBX services (like Voxox Cloud Phone!), you can grow your plan with your business – no need to pay for anything you're not using. As you bring on new employees, just add a line with the touch of a button. It's that simple.

If you’re still trying to decide which virtual phone system to choose, check out our feature rich platform. It takes just a few minutes to set up – leaving you with more time to add the latest inventory to your boutique website and shine the pumps in your new storefront window.

Topics: Virtual Phone System

Give Your Startup an Edge with a Small Business Virtual Phone System

Posted by John Lee

May 10, 2018 10:38:04 AM

With over 627,000 businesses opening in the United States each year, entrepreneurs and self-starters are faced with the pressure to stand out to potential customers. It’s crucial to the survival of young startups to take advantage of any tools or services that could give them the leg up over their competitors. A virtual phone system like Cloud Phone can streamline communications and improve efficiency, all while saving time, space, and money.

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Business impression plays a fundamental role when running a startup, and a missed call could exhibit unprofessionalism and send a message of unreliability to potential customers. With a virtual phone system, you can avoid unnecessary downtime and be up and running in a flash. There’s no complicated set-up that requires a technician and no need to purchase and maintain any hardware. You could focus your attention growing your business and driving revenue, without having to worry about calls not being forwarded or answered.

Another hurdle several startup businesses face is working with costly and limited office space. Having a workforce large enough to serve your customer base has traditionally meant renting or buying an office that can accommodate your employees and office equipment. With the cost of renting out a workplace location and paying for traditional phone services, a small business budget could take a substantial blow. However, with a virtual phone system, you don’t need to worry about office space or being locked onto a desk phone. You could run your business from anywhere and communicate with your team and customers while out on the field. By taking advantage of the growing telecommuting trend and eliminating the need to be tied down to a desk, your startup stays connected, sounds professional, and saves money.

Contact us to learn more about our small business virtual phone system and discover how to get the most out of your communication. Leave a comment below or connect with us on Facebook, Twitter, LinkedIn, or Google+.

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Topics: Industry Trends, Cloud Phone, Virtual Phone System, Cost-Effective Solution, Mobile Productivity, Small Business Productivity, Improve Your Business

How to Improve Telecommuting with Virtual Numbers

Posted by Erica Berry

May 10, 2018 10:35:55 AM

Telecommuting is increasingly becoming the norm for many businesses both small and large. According to the United States Census Bureau, an estimated 3.7 million employees work from home at least half the time. But with people out of the office, telecommuting definitely presents a unique set of communication challenges.

While email, texts and cell phone calls might work for some, other businesses want to show a more professional image, and also want professional calling features and custom options traditional landlines and mobile plans just don't offer. This is why smart businesses are turning to virtual numbers.

Telecommuting Work Virtual Number

Virtual numbers are beneficial for companies with remote employees in a few ways. They offer mobility, customization and the ability to choose a toll-free number, for businesses with a national presence or a high call volume, or a number in area code where the company does business, which for some businesses is key to establishing a local presence where there might not be one physically. Virtual numbers are also the perfect solution for telecommuting employees who need professional telephone access without the hassle of extra equipment. Typically, virtual numbers forward incoming calls to mobile, landline or VoIP phone numbers that are associated with specific calling devices – meaning employees can take both personal and business calls to different numbers on one phone. Depending on your employee’s specific phone communication needs, they can also opt to have one or many virtual numbers route to a single phone or multiple phones.

Features will vary depending on your provider, but voicemail transcription, intelligent call routing, customized greetings, inbound fax capability and online management settings are just a few that you might want to look for from your virtual numbers provider. With all this available anywhere, even from your employee's couch, it’s no wonder telecommuting is on the rise.

Here are a few highlights regarding what the world of telecommuting looks like these days according to GlobalWorkplaceAnalytics.com:

  • Since 2005, regular work-at-home, among the non-self-employed population, has grown by 103% and 6.5% in 2014, representing the largest year-over-year increase since before the recession.
  • From 2013 to 2014, the employee population as a whole grew by 1.8%, while employees who telecommute population grew 6.5%.
  • Half of the US workforce holds a job that is compatible with at least partial telework and approximately one quarter of the workforce teleworks sometimes.
  • 80% to 90% of the US workforce says they would like to telework at least 2-3 days a week.

It’s clear that telecommuting is here to stay, so if you’re ready to make the switch, check out these step-by-step instructions and pricing for virtual phone numbers through Cloud Phone. Or if your remote employees have experienced improved communications since switching to virtual numbers, share your success stories with us – comment here or on our social media channels –  FacebookTwitter, Google+, or LinkedIn.

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Topics: Cloud Phone, Virtual Phone System, Small Business Productivity, Improve Your Business

6 Ways to Use Virtual Numbers When You are a Business of One

Posted by Erica Berry

May 10, 2018 10:33:05 AM

Virtual numbers come with many perks for small businesses, ranging from professional features to the convenience of on-the-go communications and cost savings. But what if you're a solo entrepreneur -- any reason to use virtual numbers for a business of one?  Yes. Virtual numbers can offer a slew of ways to overcome logistical and financial obstacles, which were once impossible and impractical for solo business owners to tackle.  Want a “VIP” line or a department directory? You can easily do it all yourself by employing a virtual number strategy. Here are six handy ways to use virtual numbers to enhance your business communications:

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  1. Product-Specific Phone Numbers

Assigning a different phone number to each of your products or services gives you the opportunity to customize voicemail for those callers, thereby creating a resource that provides clear and concise messages that are relevant to your customers. Say you run a few Etsy shops – one sells necklaces, one homemade keepsake boxes, and the other painted flower pots. While you could put the same phone number as a contact on all three shop pages, providing a different number for each will allow you to set up separate voicemails with the shop names and relevant information about your various products. Customers who call will get a better customer experience than if you were to lump all the info into a single voicemail message. Plus not having to pick up the phone to answer general questions saves you and your callers time, while also providing the sense of a bigger company (more on this below!).

  1. "Departments" for Your Solo Business

For some businesses it makes a lot of sense to create a call directory for "departments" even if all calls go directly to you.  For example, imagine you've just learned from a survey that the top reasons customers call your antique shop is to inquire about sales opportunities, online orders, billing, and shipping. To help get them the answers they need you’ve decided to set up a calling directory, allowing the caller to dial a one digit extension for each area of expertise, all of which ring to your cell – and they’re never the wiser! Having different departments presents the professional appearance of a larger company while also indicating to you why someone is calling. Your callers will appreciate the direct service and you’ll love the big business feel – without the clunky corporate phone system.

  1. Emergency and/or VIP Access

Creating an emergency and/or VIP line is an easy way to provide clients with a direct number reserved for urgent matters. Since you can link as many virtual phone numbers to one phone as you like, this is a great way to use them. Perhaps you're a social media specialist who works out of your home office managing social pages for a few local high-end merchants, sometimes your attention is needed at a moment’s notice. While you’re not always on your email or checking Facebook notifications, your phone is always in your pocket. Perhaps your client calls to tell you that an offer has to be taken down ASAP due to merchandise not longer being available – allowing you to answer that VIP phone call at any time and save the day for your client goes a long way. You'll know this is a “must answer” call and will show your clients you take their business seriously. Plus, your VIP clients will get that top of the line feel, even if they never use it.  

  1. Conference Calls

If you have clients in multiple locations and need to chat, or want to collaborate on a project with people across the globe, you'll need to get them all on the line at once. Picture an online store for organic coffee beans and high-end coffee accessories. The owner wants a good friend with international trade expertise to be on a call with a potential coffee bean supplier. Thanks to the virtual nature of cloud technology and the ability to conference call from a cell with just a tap of a button, the location of the business owner in New Hampshire, the colleague in California, and the supplier in Mexico is not a problem at all.  Getting all the info in one call without having to consult and call back allows everyone to make a decision together and move on to the next project. They don't have to know you're working from home in your workout gear, but they’ll be impressed by your professional communication method.

  1. Faxing 

You're wrapping up a new business contract, and while most of your clients welcome email, one of your clients wants to send you a copy of the signed contract via fax – and they want to start pronto. If you have a fax-enabled virtual number for your business, this scenario becomes effortless as the new client can simply send the fax to your business number and you will receive the document via email. The client will be happy and faxing to your virtual number won’t cost you any extra time or money.

Faxing might seem outdated, but when you need to send a fax, going out to track down a fax machine is just too time-consuming and inconvenient.  

  1. Built-in Notes via Voicemail Transcription

You’re in the cab on the way to the airport for a mini vacation and don’t have a pen or paper – but you just had the best idea on how to share your new ebook. You don’t want to forget so you grab the phone, call your business number and leave a voicemail with a detailed description of your plan. A few days later when you’re back to work in your home office, you read the email transcription and are reminded of your idea, allowing you to execute quickly, without having to rehash the details.

If your virtual number service has professional-quality voicemail transcription enabled then your important voicemails can instantly turn into detailed notes with phone numbers, to-dos, etc. And what’s most convenient is that all these voice notes will be translated to an email and sent to you to keep on file. Much better than the scattered, scribbled on or lost papers, you can save your important transcribed messages in your email until you choose to delete them.

Virtual numbers are more than just for phone calls. They can help solo-preneurs get creative and help their businesses thrive, providing professional features and convenience, all at a practical price. Do you use your virtual number in a unique way? We’d love to hear about it. Share your ideas with us in the comments below or on social media –FacebookTwitter, Google+, or LinkedIn.

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Topics: Industry Trends, Cloud Phone, Virtual Phone System, Improve Your Business

How Virtual Numbers Can Help Avoid a Dangerous Winter Commute

Posted by Erica Berry

May 10, 2018 10:25:17 AM

In the winter months when roads are bad and the commute to work becomes dangerous, there's risk in requiring employees to show up at the office. High-speed internet access and email have increased opportunities for employees to work from home when driving conditions are dangerous, but what about businesses that rely heavily on phone service for their business communications? Virtual numbers may just be the answers. 

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Virtual numbers are phone numbers that are routed to an existing calling device, for example your office phone and/or mobile phone. They can be set up temporarily for the winter season or permanently for your business. Business professionals can opt to have one or many virtual numbers route to a single phone or multiple phones, based on their business needs. For example, if you have a single work line (e.g., your office phone), you can route a virtual number to this phone line, as well as your home phone, mobile phone, and your business partner or manager’s phone. If you're the owner of a seasonal business, you can establish a single virtual number and route it to your employee's respective phones individually via extensions, no matter where they are. 

Once the virtual numbers are set to forward to the phone of choice, callers will be able to reach you and your team through your work numbers at their specified devices. If a call is missed, callers will be forwarded to voicemail, which can be personalized with a professional business greeting.

Virtual numbers not only allow employees to easily work from home when the weather is bad, but they also provide advanced features that will give your company the professional edge it needs. While features vary from virtual numbers provider to provider, here’s an example of what Cloud Phone offers:

  • Auto Attendant
  • Call Forwarding
  • Call Screening
  • Extensions / Users
  • Fax (Inbound)
  • International Call Forwarding
  • Local Phone Number
  • Management Portal
  • Outbound Calling
  • Professional Greetings
  • Reach Me Anywhere
  • Toll Free Numbers
  • Voicemail
  • Voicemail Transcription

Keeping the team connected (and safe from dangerous winter commutes!) is essential for productivity. Having access to your business phone by way of virtual numbers is convenient and can play a key role in maintaining a professional image – especially if anyone on the team is working from home. Here are some additional resources on the benefits of virtual numbers for business:

Make Your Small Business Look Bigger With Virtual Numbers

4 Reasons You May Want a Virtual Number

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Topics: Cloud Phone, Virtual Phone System, Small Business Productivity

Small Business Virtual Phone Systems: Office of the Future

Posted by Ron Kinkade

May 10, 2018 10:24:34 AM

In Manhattan, the business capital of the world, the price of office space can run as high as $140 per square foot. Costs are nearly that high in San Francisco and Boston as well, with Los Angeles not too far behind. Billion-dollar corporations can shell out that kind of money without a second thought, but small businesses are far more limited in what they can spend. That's why many small businesses are looking to forego renting expensive commercial real estate but not at the cost of sacrificing their professional image. After all, in business, inspiring customer trust is as important as any product or service a company has to offer.

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Photo Courtesy of Flikr User Sebastiaan ter Burg 

Traditionally, business was done in office buildings, but with the advent of new technological capabilities—particularly for communications—that trend is slowly shifting. Specifically, the proliferation of small business virtual phone systems is making it easier than ever to run a business from anywhere.

Avirtual phone systemmaintained through the Web provides all the functionality of a traditional wire-based enterprise phone system without the complex hardware. As a result, companies no longer have to shell out cash just for a space to put desktop phones. Additionally, companies can now rent office space on a per diem basis for meetings, further reducing the need for full-time office rental.

With top-shelf small business virtual phone systems, companies get the modern business phone features they need to stay competitive, including: 

  • A toll free business-specific phone number to put on business cards and distribute to customers and contacts
  • Reach Me Anywhere technology that connects incoming business calls to any location on any device
  • An auto attendant that greets callers professionally and presents them with menu options
  • Voicemail transcription that turns voice messages into text that can be read when listening is not an option
  • Business-class voicemail that makes retrieving old messages simple and easy
  • Settings that are easily adjustable through an Internet interface
  • One low monthly bill that never includes maintenance or upkeep costs

Another major benefit of small business virtual phone systems is the inherent reliability that comes with the cloud. Because the service is maintained through the Internet by a third-party vendor and not through on-premises equipment, it is far less vulnerable to hardware failure or natural disaster. Considering research shows that the median cost of downtime for a small business impacted by an extreme weather event is $3,000 per day, reliability is not a feature to be overlooked.

Business is an ever-evolving landscape where trends and strategies can shift quickly. Successful small business owners understand that to thrive while competing against larger organizations, they need to stay abreast of any technology that might provide an advantage. As business owners increasingly adopt virtual phone systems, it becomes increasingly clear that as far as cloud communications and small business are concerned, the future is now.

The only question left to ask then is, are you living in the past?

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Topics: Cloud Phone, Virtual Phone System

Business Phone 101: How to Get a Local Phone Number

Posted by Erica Berry

May 10, 2018 10:20:30 AM

You want to get a local phone number for your business, but you don't want a landline and you don't want to carry--or pay--for another cell phone plan. We don't blame you. Local phone numbers can be invaluable for businesses looking to gain credibility in a local market, especially with businesses built and run out of a personal home. Getting a dedicated "virtual number" that routes to your mobile is a financially practical and convenient solution for your home-based business.

Virtual numbers work directly with the cell phone you already have, which means you have no equipment to buy, nothing to service, and just one phone to keep track of throughout the day. Getting a local phone number for your business is easy - and inexpensive- if you know where to look. Here's what you need to know before you select a provider:
1. User & Department Extensions
Just because you're a one person (or small) operation working from your home doesn't mean your business phone communications should suffer. Some services that provide virtual numbers may also offer multiple extensions to allow you to either hook up multiple people to the same line or create "departments" to give your company a bigger business feel -- after all, as an entrepreneur you do wear many hats! The number of extensions can impact the price, so be sure to choose what best fits your current needs. Voxox Cloud Phone offers unlimited extensions, with the option to add or remove extensions on the fly as your business changes, without charge.

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2. Minutes
Some businesses use their calling features all the time and some just don't. Knowing how often you'll be on the phone will help you pick the best plan for your needs, at the best price. From paying per minute to plans of 1,000 to unlimited minutes, it's easy to find a calling plan that's right for you.
3. Text Messages
Clients and customers of days past may not have appreciated a business-related text message, but as people rely more on SMS for everyday communications, business to consumer SMS is on the rise. Imagine being able to text your client a meeting location, or update them on the status of a project with a simple text--and vice versa. It's fast and it's easy. If you're not sure text is right for you, look for a plan with a lower number of monthly messages and move up as you see fit. Or go for unlimited and text your heart out.
4. Number of Lines
The number of lines you can have on your single plans differs from the number of user and department extensions. Lines refer to new numbers. So if you have a home office and want two lines (say one is for clients and one is for your suppliers) you'll need to choose a plan that allows multiple phone numbers. Providers like Voxox Cloud Phone also let you choose between local and toll-free numbers, or a mix of both if you sign on with multiple lines. Read more here on why both types of numbers might be good for your business.
5. Features
Not all virtual phone numbers are created equal when it comes to features. Some features, like voicemail, come standard, but other conveniences like conference calling and voicemail transcription might come at a premium. Check out the listings of included features before you select a plan, and make sure you're not getting charged extra for those features you really want.
6. Free Trial
Just because you think you need something, doesn't mean you do. By seeking out a provider that offers a free trial period of at least 30 days, you'll have a chance to try the service and see if it fits your needs. If you love it, keep it. And if you don't, look for another provider or communication channel that better fits your business.
7. Management
Being able to manage your account easily on your own, without having to call a representative and wait on hold, is a life saver for busy business owners. Voxox Cloud Phone, for example, offers a simple and intuitive online management portal where you can add and remove lines and extensions, and pay your bill. You can even track activity to see if your current plan is right for your changing needs. If you find out it's not--go ahead and choose a new plan with the click of a button.
8. Cost
The cost of getting a local phone number via a virtual number is lower than you may think – considering the convenience and much needed features that should come with it. With a basic plan starting at just $12 from Voxox Cloud Phone, you shouldn’t have a problem finding something within your budget. Plus, unlike traditional mobile and landline plans, you don’t need to buy any extra equipment, or pay technician or start up fees.
Is there anything else you may want to consider when looking to get a local phone number for your business? Let us know and we’ll help answer your questions. Check out our plans and features here.

Topics: Cloud Phone, Virtual Phone System, Local Number, Business Phone Number, Business SMS

Entrepreneur Travel Tips: How to Keep Your Business Running Smoothly via Virtual PBX

Posted by Erica Berry

May 10, 2018 10:14:37 AM

You want to take a vacation this summer. But you can’t afford to completely shut your company's doors for two weeks. Have no fear – your virtual PBX service is here to help.

Entrepreneurs are busy people. Early meetings, long days and late nights make for success– but come summertime everyone wants to get out and enjoy the sunshine. While many might think they can’t take a break without putting a hold on business matters, the truth is cloud technologies like virtual PBX allow entrepreneurs to keep tabs on their business while globetrotting.

Here are a few convenient ways you can use a virtual PBX service to stay in touch with colleagues and clients while abroad:

1. Keep your same number, even abroad.

Making clients pay to call you (aka international fees) is never a "feel good" moment. Plus, clients can get confused by the international area codes, so you might miss important calls and business opportunities, etc.. With a virtual PBX service, you can keep your same number no matter where you are. Say you're traveling in Mexico, but your virtual number (from your virtual PBX service) has a U.S. area code. All your U.S. contacts can reach you via your dedicated U.S. business number, regardless of your actual location, and you can pick and choose which business calls to take and which ones to send to voicemail. 

2. Manage your phone system from anywhere.

Having complete control of your business phone system is important and saves a lot of headaches. Managing bills and settings with a virtual PBX system is easy. Since virtual PBXs are web-based services you can change your settings from anywhere around the world. Add a line, remove a line, read notifications, etc. No matter what you need to do, it can be done from your app or browser. Make sure you select a virtual PBX provider with a simple user experience yet robust features and functionality.

3. Transfer calls on the fly.

Have you ever been on an important phone call, only to have to hang up because of a dead cell battery? It happens more than you might want, and slows down business. That’s where call transfer comes in handy. When your business phone number is through a virtual PBX system, it's possible to transfer calls on the fly from one device to another wherever you are in the world. Say your mobile that you've been using on WiFi has a low battery. Just switch over to your hotel room phone while it charges. Not all virtual PBX services offer this feature, so ask before you buy because it's very handy for travel!

4. Call recording.

Say you want to take advantage of your new time zone for a quick call with an international business contact who has the opposite work time schedule with you when you're at home. Record your call and send it over to your team back at home and delegate some action items!  When you select your virtual PBX service provider, take a look at the feature list and make sure you see the call recording feature on there. Super convenient. 

5. View faxes anywhere.

Faxes may be on the way out as far as popular business communications go. But when you need to read them, you need to read them. Say you need to review a time-sensitive contract for your colleagues back home to sign off on. Rather than bottlenecking their progress until you’re back in the office, have them fax you the contract. Take a look and shoot them a call, text or email approval. It’s that easy, and your clients (and staffers!) will appreciate your attention.

With a virtual PBX phone system and a little know-how, it’s possible for entrepreneurs to take a break without completely shutting their doors for business. Before you head out on your getaway, be sure to find the perfect virtual PBX system for your needs (we can help!) and don’t forget to check back for Part 2 of this post, which highlights a few ways you can avoid roaming charges while abroad.

Topics: Virtual Phone System, call recording, Business Call Routing, virtual pbx, travel, faxes

2015 Communications Trends: The Rise of Virtual Numbers

Posted by Erica Berry

May 10, 2018 10:13:02 AM

Over the past few years, the business communications landscape has changed dramatically. From the rise of social media, to the influx of smartphone users, it’s obvious that technologies affect the way we communicate-- and businesses around the world are working hard to adapt in order to better reach their customers. So what’s in store for 2015?  Virtual numbers.

While virtual numbers are not a new thing, they are the new thing for small businesses in the recent past and increasingly so in the coming year. Virtual numbers not only save businesses money by removing the need for expensive equipment and set-up fees, but they also offer a slew of other perks, like giving callers a more professional vibe and in-call features you’d only dream of getting with an expensive phone system.

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Here's a look into how virtual numbers will shape your business communications this year…

1. Mobile advantage. 

Virtual numbers leverage something that practically everyone keeps on their person at all times: their cell phones. For small teams, dealing with vendors and generally keeping things running takes up enough time, so if you have to chase after a ringing desk phone or be at a desk to listen to messages, chances are inquiries from potential customers will go unanswered. Much easier to keep connected through a virtual PBX service, whether you’re on the go or in the office.

2. High tech features. 

Toll-free numbers, extensions, call forwarding, and an auto attendant are just a few examples of the cool (and useful) features you get with virtual numbers. Not only do these tools help you provide better communications for your customers and team members, but they also give the appearance of a large corporation. Even if your small business has just a few employees, you have the ability to make your business look as large as you desire, as your auto attendant can route callers to individual extensions or departments such as sales, customer service, and billing.

3. Global connectivity.

Since virtual numbers can travel with you anywhere your cellphone gets reception, they can keep you, your highly mobile staff or your remote workers in touch – no matter where on the globe you may go. Plus, when purchasing virtual numbers you have the ability to choose the numbers’ area codes, which could position you as a local business in many places at the same time.

While there are always new challenges to tackle with each new year,  there are also a lot of terrific opportunities thanks to the continually advancing communications technologies, and the proliferation of virtual numbers is a great example. Most of the changes we’ll see in the next few years have already started to happen, but they will continue to accelerate—giving forward thinking businesses a leg up on the competition. The future is already here, but is your business ready?

What technological challenges and opportunities do you see in store for new businesses in 2015?

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Topics: Cloud Phone, Virtual Phone System, Tip List