VOXOX Blog

According to a recent article from Smart Customer Service, outbound and inbound call centers are benefiting financially from VoIP technology. While traditional telecommunication companies charge higher rates for call centers in order to make money in the high traffic environment, VoIP technology enables Call Centers to drastically reduce switching and resource overhead. Resulting in offer rates that are 30 to 80 percent lower. This adds up to a significant savings of thousands of dollars per month for active call centers, based on the article noted above.

Picture this. It could be any airport, any airline. Suddenly every cell phone in the gate area begins to chirp. Why? Because customers are getting an update on their flight status. If they're lucky, this message says their plane is cleared to fly and will begin boarding shortly.

Big news today! We've signed Chicago-based Telecom Brokerage, Inc. (TBI) as our newest Master Agent partner, extending our reach by more than 2,000+ new agents nationwide. TBI is one of the nation’s largest technology services distributors.  TBI will be reselling Voxox business solutions, including SIP Trunking, VoIP termination and origination traffic, wholesale SMS, and more. 

A SIP Trunk provides connectivity between a premise based phone system and the publically switched telephone network (PSTN). In other words, SIP Trunk Lines are basically the same concept as a telephone line coming in from the phone company or channels on a T1 circuit with the one slight difference that the line comes in via the internet. Today, when it comes to business VoIP solutions, SIP Trunks are the smart choice. Following are the top four reasons why organizations choose SIP Trunks to power their business phone equipment.

We live in a world where everything is growing and changing rapidly. Do you remember a time when having a cellular phone was a luxury? Now it seems that everyone is carrying around a mobile phone, a laptop, and some other handheld device. We live in a fast paced world. Today many tech savvy people, especially those within the millennial generation, prefer to have a conversation using their fingertips.  

It's hard to imagine ... your business knocked to the ground by gale force winds, burned, demolished by an earthquake -- it is too much to fathom. Yet it happens. Every state in the nation is at risk for at least one type of natural disaster, and every business is at risk of man-made disasters, either accidental or deliberate. Some businesses are further threatened when targeted by activist groups trying to prove a point or bring attention to their cause. How can you protect your business?

Regardless size of your company, you probably rely on using office based phones to communicate with your customers and probably other employees. Not so long ago, your only option was to go through a traditional phone carrier, such as Pacific Bell. Today, you have a several different options in regards to your office phone system. It's possible for you to use a conventional on-premise hardware-based system that needs tons of gear and is expensive to buy not to mention preserve, or you could use an internet-based system that takes advantage of the latest technologies. Virtual office phone service is an extremely affordable option to the expensive on premise systems, which you often find stuffed in some corner cupboard of an organization. Take a peek at some of the advantages of using virtual office phone service.

We're still at the Channel Partners conference in Las Vegas and just made another announcement. Earlier this quarter, we unveiled Avaya's certification of our SIP Trunks, and now we have four more certifications to report with leading PBX vendors 3CX, Digium, Fonality, and NEC. Read our full SIP Trunking certifications announcement below, and if you're at Channel Partners stop by our booth (#4036)!

Today our exec team is at Mobile World Congress in Barcelona, and we've officially announced our plans to publish original entertainment content for through our social and mobile channels, as well as offer a means of delivering entertainment content for our OEM and operator partners. You may be following our first social entertainment series, ROFL (ROFLaLoveStory.com), which we blogged about earlier. Well, there's more of this type of content in store! Get all the details below...and if you're at Mobile World Congress, come visit our booth (#1E43 in Hall 1)!