How to Grow Your List and Retain Your SMS Marketing Subscribers

Larry Wallace Written by Larry Wallace
| |
13 minute read

In SMS marketing, your list size is everything. This article will give you actionable tips to optimize your list growth and build effective SMS marketing campaigns that keep ‘em coming back for more.

SMS marketing is now one of the most effective and fastest growing marketing avenues for micro, small and large-scale businesses alike, – and for good reason. Over 98% of all text messages are opened, and the average conversion rate is an astonishing 14%. But to take advantage of these benefits, you must first establish your list!

Your List is Your Gold
hand_arranging_wood__nEhet

What small business owner doesn’t want more leads, more customers, and more sales? But when the market is loud with so many competitors, how does your branding message get heard? How do you stand out and stay top-of-mind in a very crowded market? This article has been written to help you build your list, automate your message and save time on tactical marketing through automations so you can get back to doing what you love...building your business and connecting with your customers!

When AI-Powered SMS marketing makes sense.
likes_social_media

Artificial intelligence for small business can be a game changer for your marketing activities. The best marketers around the world are using AI for small businesses in order to improve customer support, automate messaging and increase value to the end user.

But what many people don’t recognize is that AI-powered SMS marketing also has the potential to increase your subscriber list, create excitement in your customer base, and reduce churn so your happy customers stay...HAPPY.

How to use AI to WOW your customers:

  • More personalization.

    No one wants to have generic messages sent to their phone or random marketing emails sent to their inbox. Taking the time to craft highly personalized SMS campaigns is key to your marketing success. With automated messaging, you can ensure that the messages you send are well thought out, appropriate, and relevant to your customers.

  • Improved ROI.

    With tracking and analytics, AI can allow you to better predict customer behavior. You can also use data to better understand your customers and their needs- resulting in more ROI for your small business.

  • More efficient use of human resources.

    With VOXOX's 5G-AI communication platform, you have access to features such as the auto-response tool that triggers a reply automatically based on a set list of words. Blast messages can be sent with local numbers instantly with automated keywords that reply with a text - saving you time while communicating with your list more efficiently. This frees up your day so you can focus on other areas of your small business!

  • More relevant content curation and creation.

    With segmentation and keyword-centric lists, you can send more relevant content to the specific people on each list you are creating. Have a list of football fans that have joined your Fantasy Football list? They probably don’t want to hear about the latest sale at your flower shop. Give each list what they need and in a language that leaves them wanting more.

  • Save time and money.

    Don’t have the budget to hire a big marketing team? By leveraging technology, your AI-powered VOXOX SMS marketing platform can do the work of 2-3 people. Tools like Automated Responses and Virtual Assistants can undeniably save you time and money!

These are just a few of the advantages that small businesses can get when they use an AI-SMS marketing platform. AI is constantly changing and evolving, and working with a future-forward SMS partner like VOXOX can make sure you’re using it to your best advantage.

Best SMS Marketing Behaviors to Retain Your Subscribers 

1. Get Explicit Consent by Making Sure Subscribers Opt in Properly.
innovation_technolog_U9GZJ

Seriously. Get. Explicit. Consent.

That means no list-buying. No tricks. You have to get explicit consent from consumers to put them on your SMS list and send them messages.

This isn’t just about SMS marketing best practices  (although that certainly is a huge factor). Randomly spamming consumers isn’t even legal in most places!

You have to research the texting regulations in your region. For instance, in the United States, The Telephone Consumer Protection Act (TCPA) has laws for businesses to follow when obtaining your contacts or sending out text messages.

The TCPA requires explicit prior consent before sending individuals text messages. This even applies with organizations that have an existing relationship with their individual and already have their phone number.

Other legal requirements are:

Now that the legal requirements are out of the way, let’s talk about the best ways to get that “opt-in”.

Making sure subscribers opt in the right way is the key way for SMS marketing to work. This prevents texts from getting to the wrong audience. Let’s say you have a clothing store with mens, women’s, and children’s clothes. You wouldn’t want to send a baby clothes sale to a single teenage male! If you do that, you risk being blocked, alienated, or the male not thinking of your store for his next clothing purchase.

A single text can be costly when not optimized for your audience. Properly opting in ensures that you know who to send what texts to, thus increasing ROI while reducing list churn.

You may be wondering what to do if your customers don’t want to opt-in. It may be disappointing, even, when you don’t see hoards of clients joining your list. Keep in mind that this is just fine. You will save valuable time and marketing dollars by sending your messages only to people who want to see them. A smaller, but highly targeted list is worth much more than a larger list of people who don’t care about your brand or want your services or products.

2. Offer an Irresistible Incentive for Subscribing to Your SMS List

One of the best ways to get customers to subscribe to your SMS list is by giving them a great incentive to subscribe. Giving them an offer they can’t refuse, such as a discount or a free product is a great way to get them on your list.

Running a campaign with a simple opt-in, such as texting a short code to a number, is a great way to get people to easily opt in for their incentive.

Aren’t convinced or don’t want to give away free stuff? Companies that offer an incentive grow exponentially faster than ones who don’t. One company offered a coupon with a 57% redemption rate. And, customers who redeemed the offer spent an average of 500% more than customers who didn’t. Not only that, but they were able to get $196,101 in new sales from the first month of promotion alone. Cha-ching!

3. Capture Mobile Numbers in Your Store or Office

Stay compliant while growing your list by getting mobile numbers from your storefront or office. Paired with an incentive is super effective. For instance, if you run a child’s clothing store, you can offer a rewards membership or a discount off of their next purchase in exchange for opting in. Your point of sale probably even offers this, making check out super easy.

This is a great way to not only build your list, but to get repeat business! Customers love going to stores that offer incentives for shopping. After all, who doesn’t love a good deal?

4. Add an SMS Signup Option During your Online Checkout

This is very similar to the storefront or office option. The premise is simple. Offer an incentive along with a check box that allows for updates via text messages, along with the terms and conditions as to what the customer can expect from you. Reassure them that you only want to send offers, updates, or exclusive rewards and that you won’t sell their info. Trust goes a long way in permission based online marketing!

5. Promote Your SMS List on Your Website
mobile_phone_woman_s_b8ga2

Your website is your 24/7 salesperson. It’s up when you aren’t, so it’s the perfect tool to promote your SMS subscription list.

You can use popup forms or visual banners to attract visitors and show them the value of signing up. You can give them an irresistible offer for signing up, which increases their incentive to do so.

6. Ask Subscribers for Referrals

A great way to build your list is to ask subscribers for referrals. You can even offer a discount or some other incentive for the referral. This will not only encourage others to share your info, thus growing your list- but is a great way to make more sales since people love a good discount.

7. Be Upfront About Your Terms and Conditions
woman_writes_noteboo_5HUh6


We’ve already discussed the legal aspect, but terms and conditions also serve another purpose. No one likes feeling like they are being taken advantage of. Being upfront and honest about what your customers can expect for you will create more brand trust.


Why does that matter? One survey found that 81 percent of consumers say they have to trust the brand in order to buy from them. The survey results held up, even when accounting for different ages, income groups, and global markets. Trust in a brand also contributes to brand loyalty, which can lead to the ultimate goal- brand ambassadors. People who are true fans and shout your praises. Who doesn't want that?

8. Do Some Research- Find Out What They Want

Getting feedback is how you grow. Literally. People like giving feedback, too. It makes your customers feel heard and important. It’s a great way to instantly build trust, as well as improve your own marketing practices.

Ask your subscribers for feedback on your communication, product or service. This can inform your business decisions while getting customers to stay engaged with your brand.

9. Get As Much Information As Possible

When you are building your SMS contact list, it’s important that you get as much info as possible from your customers. Some customers don’t want to give you more than their phone number- and that’s okay. But when possible, getting more information allows you to understand key customer demographics and behavioral patterns. This helps you create a better marketing campaign, segment your lists more effectively, and increase your business revenue.

10. Segment your Audience

Once you have a sizable list, you’ll want to start segmenting your audience and designating people into groups. Since you’ve collected as much information as possible, you can create better groups based on demographics, behavioral patterns, and more.

Once you have contacts listed in a designated group (keep in mind people may be in more than one group), you can segment your marketing, making sure no one gets more than the ideal number of messages per month, which is around 2 to 4.

You’ll want to review your list during certain times, perhaps once a week or once a month depending on the needs of you and your business. You can review, make edits, and updates based on your program, sales, and promotions. This will make sure your list stays organized and doesn’t grow out of control.

11. Monitor your Opt-Out List

Even if you have a fabulous SMS marketing campaign, there will be some customers who opt out from time to time. This is largely outside of your control, especially if you follow best practices in SMS marketing.

Do what you can to minimize opt-outs and list-churn. Don’t continue to text them. Honor their wishes, which shows respect, but also keeps you out of legal trouble.

12. Give SMS subscribers VIP access
portrait_his_he_nice_ngcZL

Successful brands provide a ton of value to their customers. They’re also transparent and authentic, which are important components of building brand trust.

Customers aren’t going to want to sign up and give their info out to just anyone. The average consumer sees up to a staggering 10,000 advertisements a day. Advertising is everywhere in the world around us- during our favorite tv shows, Hulu binges, and billboards. It’s increased like crazy thanks to smartphone advertisements, social media, and web browsing.

So, for customers to actually opt in for your SMS updates, you’re going to have to give them something they want. They should be able to see the value in exchanging their info with you, and you should make sure to uphold that trust by only sending what you promise them!

Lay out the red carpet and offer incredible value by:

  • VIP access
  • Early access to sales
  • Special offers and rewards
  • Exclusive behind the scenes looks
  • Being available for human conversation when needed

Few things are more intimate in marketing than customers trusting you with their phone numbers. As such, you should expect to give them excellent value, and respect them with clear expectations on how often you will communicate.

13. Make Opt-In Super Easy with a Relevant Keyword

People have grown tired of dropping their card in a fishbowl and immune to the fancy website pop-ups asking for emails. Instead, create a fun and engaging SMS campaign that is triggered by a relevant keyword. When someone texts a specific keyword you’ve set up to your phone number, they are automatically added to your list.

It’s easy breezy for your customers and you. For example,

“Text WOW to (YOUR NUMBER) to get 10% off!”


So much cooler, right?

Go with a text message marketing company that provides easy opt-ins so you can stand out against all the advertising noise and get more subscribers.

14. Run a SMS contest or giveaway

Running an SMS contest or giveaway is one of THE best ways to get people to subscribe to SMS marketing. This is perfect for several industries. Whether you’re service or product based, running a contest helps get the perfect customers on your list.

Contests are perfect for:

Contests can’t run forever. They should be short and timely. They’re an excellent growth hacking strategy for getting more SMS subscribers.

Make sure you use best SMS marketing practices when doing giveaways. Giveaways that generate the most leads:

  • Create a sense of urgency
  • Cross promote with a partner
  • Low barrier to entry
  • A great prize that target audience would love

If your contest does all of these things, you’ll be sure to see an increase in your SMS subscriber list!

15. Promote your SMS updates across your social media networks.
two_women_outdoors_l_POHcl

Cross promotion is key when creating new channels and promoting different touch points with your customers.

Use your social media content including blog posts, Twitter, IG, TikTok, and whatever else you use to promote your SMS subscriber updates. Don’t forget to communicate value and all of the awesome benefits they’ll get from subscribing.

16. Convert your Email List to SMS List

SMS marketing is crazy high in conversions. SMS marketing boasts an over 90% open rate and over 30% response rate. Compare that to email marketing at an average 15% open rate, and SMS marketing is the clear winner, every time.


Create an email marketing campaign to show the benefits of your AI-powered SMS updates. Make it as easy as possible with a magic keyword opt-in and sit back and watch your SMS list grow!


Don’t forget to make your email signature work as hard as you do! Add SMS opt-in to your email signature with a simple and clear call to action.

17. Promote SMS opt-in on signs, posters, business cards and more

Go old school with posters, signs, business cards to get your SMS campaign in front of your customers! Whether you have an online retail store or brick-and-mortar, a trade event, or a pop-up coffee shop on wheels, you can use what you have to promote your campaign for more SMS subscribers.

  • Communicate the value of signing up for SMS updates
  • Give an incentive with a discount, reward, or giveaway
  • Use a magic keyword to make it as easy as possible to opt in
  • Be very very clear about what you’ll be sending and how often
  • Both promise- and deliver- tons of value for being in the SMS VIP club

18. Convert web chat leads to SMS subscribers

Your website should work as hard as you do. After all, it’s your 24/7 salesperson. It lives, breathes, and embodies your brand - all without the need for coffee or a goodnight’s sleep.

Make your website a lead generating machine by turning web chat into an automated way to opt-in to SMS subscription.


AI-powered web chat increases conversions, builds loyalty, and increases the average order price. Even better, when necessary, you can have a human jump in to chat.

When customers reach out to businesses and receive real time answers to their burning questions, the business can reduce bottlenecks and increase conversions.


So web chat is the perfect way for customers to get in touch with you. When someone chats on a website, they are over 10 times more likely to convert. What better way to convert them to your SMS list?

19. Keep SMS messages short and clear

Text messages should be short. Much shorter than other marketing channels. Think about your own text messages. Usually you only send a couple lines per message. No one wants to read a super long message, so keep that in mind when you’re sending them.

The best SMS marketing messages are short, concise, and having a very clear single call to action.


You can also use an image to communicate, or a link with more detailed information about your offer, but the initial text should be short and sweet.

20. Segment SMS audiences by interest

Churn on your list and unsubscribing are going to happen from time to time. There is no avoiding it. Not everything is for everyone.

However, you can reduce churn by making sure you’re only sending them things that they want. Remember, not all your customers are on the same point in their customer journey. It’s very important to segment your SMS marketing audiences by meaningful criteria so that messaging is valuable and relevant. This will create highly targeted campaigns that are sending the right stuff to the right people.

21. Jump into convos live when a personal touch is needed

Sometimes there just is nothing better than a human conversation. We’ve all had those moments when we just want to know something immediately – like yesterday. Sometimes a chat bot or automated phone system just doesn't cut it.

Make sure you go with a text messaging partner that offers unlimited two-way conversations. If your customer replies to an automated text, jump in and respond when a human response is required.

This will delight your customers, giving them a personal touch, and letting them know that real people are there to help them, no matter what their needs are.

This is not only helpful for increasing conversions, it also builds brand trust and brand loyalty. And customers who feel they are listened to and valued are way more likely to stay subscribed.

22. Track SMS marketing campaign performance

If you aren’t tracking your SMS marketing campaigns, you are really missing out on improving your marketing efforts.


Every activity in your business and marketing requires analyzing performance and then optimization based on that data.

Reviewing important performance metrics leads to knowing your customers better and how well your business is meeting their needs.


You should be tracking:

  • SMS list growth
  • SMS list churn rates by campaign and over time
  • Read and respond rates
  • Offer redemption rates
  • Click through rates to links and products
  • Purchase rates

Use campaigns so that you’re constantly improving your marketing practices. This results in real growth, understanding your customer needs, and better positioning yourself and your business to meet those needs.

23. Choose the right AI-Powered SMS marketing platform

Okay, so we listed this twice. Not because we’re biased (well, we do think SMS marketing is awesome), but because choosing the right SMS marketing platform is key to not only growing your list, but also reducing church and retaining your SMS marketing subscribers.

There are so many tools and strategies that an SMS marketer will have to use to make sure they deliver value to consumers so that they trust them enough to send updates and text messages. Giving info to companies is something most consumers think twice about. Choosing the right SMS marketing platform will make sure you have all of the tools you need to succeed at your marketing campaign.

The growth minded business owner will need an SMS marketing platform that performs well and has key features for growing and retaining subscribers.

You should choose a partner that has:

  • A dedicated phone number to send and receive SMS messages and calls
  • The option to have local customers to be more accessible and inclusive to your customers
  • AI automation for business
  • A powerful SMS blaster to send automated messages, saving you time and money.
  • Lead growth tools like multi-channel opt-ins and keyword opt-ins
  • Advanced audience segmentation tools
  • Marketing and data analytic tools with visual reports for performance and testing optimization
  • An easy-to-use inbox with advanced features for both solopreneurs and customer service teams.
  • An innovative mobile app and interface so you can text and respond to customers wherever you are
  • Integration with other business and CRM applications, including Zapier.

Conclusion

By taking the time to set up your list and create a plan from the beginning of your SMS marketing program, you can run your campaign more effectively. This helps enhance the success of your marketing efforts. While it may be an initial time investment to get all contact info entered, get everything organized, merge duplicate contacts, and other tasks, it will be worth it when your SMS marketing program is in full swing.

Ready to grow your own SMS subscriber list?

Whether you’re a coach, author, influencer, real estate agent, ecommerce owner, or a small business, you need to integrate SMS marketing into your list-building strategy. Building and maintaining your list is the best lead generation tool for your business.

It’s super important to choose the right platform. The wrong text message marketing software will stifle your growth and cost more money over the long run. Do more with your marketing efforts and dollars with VOXOX, the leader in voice and SMS marketing. VOXOX is innovating AI-powered solutions so that you can automate your SMS marketing, growth, and list- saving you time, money, and resources, while growing your business!

Using this technology is an amazing way to get more traffic, more sales, more referrals, and of course, more money! VOXOX is the #1 mobile first, 5G enabled communications platform for small businesses. Start your free trial here and see why thousands of real estate professionals trust VoxDirect for their marketing and communication needs.