VOXOX Blog

First impressions are crucial, especially in the world of business. In most cases, the first impression your business makes will be determined not by your employees but your auto attendant phone system. This system is the voice of your business, so you need to be certain that your customers have a pleasant experience when calling your organization.

Topics: Voice Communication, Communication, Telecommunication Trends, Voxox, VoIP, Cost Savings, SMB

Before the introduction of smartphones, people actually used their mobiles to call other people over their service providers’ networks. However, since smartphones have penetrated the market, the number of calling minutes used has gone down. In fact, when it comes to how smartphone owners use their phones on a daily basis, the telephone is the fifth most utilized function! Ranking in the top 5 sounds great, but isn't it strange subscribers aren't actually using their phones to make phone calls?

Topics: Voice Communication, Communication, Telecommunication Trends, Voxox, VoIP, Cost Savings, OTT

Barriers

“Mr. Gorbachev, tear down this wall!”

This iconic phrase from President Ronald Reagan’s 1987 speech at the Brandenburg Gate in Berlin echoes through recent history — a call to break down the infamous Berlin Wall and unite a country separated by war and politics.

Topics: Voice Communication, Communication, iPhone, Voxox, Messaging, VoIP, Android

We live in busy times. Even in the business environment, it's difficult to get all of your employees together in the same room -- especially if your employees are scattered in different cities or even different countries. While free conferencing services make it possible, they don't really offer you the reliability or features that you need. Everyone knows there’s no such thing as something for nothing. Free conference calling solutions cost your business in call quality, lack of features, and long distance charges. Not to mention, hurting your brand by giving people the perception that your organization cannot afford a paid conferencing solution. Wouldn't it be nice if you had another option? One that cost less than a movie ticket or a few Starbucks Frappuccino’s?

Topics: Voice Communication, VoIP, Conference Bridge, Business

You deserve a vacation! But sometimes taking a vacation is more work than staying on the job. There’s the planning, tuning up the car, scheduling flights, coordinating the kids’ school breaks, finding a pet sitter. Then there’s all that packing (“What if I forget something?”). You may start to think it’s too much trouble, but the promise of new experiences keeps you on track. In the end it’ll all be worth it.

Topics: Voice Communication, Communication, iPhone, Voxox, VoIP, Android

As a business owner, you have heard about the short and long-term savings VoIP communications can offer your business. You are even thinking about switching, but you have some questions. We have compiled some of the most common questions people ask when considering moving to a VoIP provider. There are many advantages — major cost savings, maximum flexibility and increased productivity in switching to VoIP. This blog post will arm you with the knowledge you need to make an informed decision.

Topics: Telecommunication Trends, Voxox, VoIP, Cost Savings, Business

In this digital age, for better or worse, we are bombarded with data. Since the advent of smartphones, the only thing we need to do to write a paper or solve an argument is reach into our pockets and pull out the phone. Information is readily available. But time was when mnemonics were used prodigiously to retain information not yet available on small devices living in our pockets.

Topics: Voice Communication, Communication, iPhone, Voxox, Messaging, VoIP, Cost Savings, Android

For the outbound call center, relief from the high cost of doing business is here. According to an article in Smart Customer Service “Savvy carriers have developed ways to transform call centers from resource hogs into profit centers, all without gouging customers.” Ultimately, these savvy carriers are able to pass these savings to their outbound call center customers in the form of lower rates.

Topics: VoIP, Cost Savings, SIP Trunking

In Jules Verne’s 1873 adventure novel, Around the World in Eighty Days, Phileas Fogg travels by train, steamer ship, elephant (and anything else he can find) to advance his journey and win a bet he’s made with his friends. Graphically, Around the World in Eighty Days has been consistently linked with images of hot air balloons. Surprisingly, however, Verne’s hero never uses one in the novel — it’s merely a marketing invention to help sell the movie.¹ And, like the fictitious Phileas himself, I’ve also never taken to the skies in a balloon.

Topics: Voice Communication, Communication, iPhone, Voxox, VoIP, Android

For the first time ever, more than half of the U.S. population owns a smartphone, giving operators much to smile about. More smartphone users means more calling and data plans and potential for increased revenue, but what happens when consumers bypass their carriers' services by using OTT apps? Operators lose money.  

OTT communications providers offer mobile apps that utilize an operator's infastructure and customer base to offer consumers text and phone access at a lower cost than most operators can offer. So, how can operators reclaim this lost revenue? With a partner of course! In an effort to show carriers just how beneficial an OTT partner can be, we've narrowed down the top 4 struggles operators face when their customers use OTT apps to bypass their services, and how they can overcome them by teaming with a partner.

Topics: Voice Communication, Communication, Telecommunication Trends, Voxox, VoIP, Cost Savings, OTT