VOXOX Blog

In this digital age, for better or worse, we are bombarded with data. Since the advent of smartphones, the only thing we need to do to write a paper or solve an argument is reach into our pockets and pull out the phone. Information is readily available. But time was when mnemonics were used prodigiously to retain information not yet available on small devices living in our pockets.

Topics: Voice Communication, Communication, iPhone, Voxox, Messaging, VoIP, Cost Savings, Android

For the outbound call center, relief from the high cost of doing business is here. According to an article in Smart Customer Service “Savvy carriers have developed ways to transform call centers from resource hogs into profit centers, all without gouging customers.” Ultimately, these savvy carriers are able to pass these savings to their outbound call center customers in the form of lower rates.

Topics: VoIP, Cost Savings, SIP Trunking

In Jules Verne’s 1873 adventure novel, Around the World in Eighty Days, Phileas Fogg travels by train, steamer ship, elephant (and anything else he can find) to advance his journey and win a bet he’s made with his friends. Graphically, Around the World in Eighty Days has been consistently linked with images of hot air balloons. Surprisingly, however, Verne’s hero never uses one in the novel — it’s merely a marketing invention to help sell the movie.¹ And, like the fictitious Phileas himself, I’ve also never taken to the skies in a balloon.

Topics: Voice Communication, Communication, iPhone, Voxox, VoIP, Android

For the first time ever, more than half of the U.S. population owns a smartphone, giving operators much to smile about. More smartphone users means more calling and data plans and potential for increased revenue, but what happens when consumers bypass their carriers' services by using OTT apps? Operators lose money.  

OTT communications providers offer mobile apps that utilize an operator's infastructure and customer base to offer consumers text and phone access at a lower cost than most operators can offer. So, how can operators reclaim this lost revenue? With a partner of course! In an effort to show carriers just how beneficial an OTT partner can be, we've narrowed down the top 4 struggles operators face when their customers use OTT apps to bypass their services, and how they can overcome them by teaming with a partner.

Topics: Voice Communication, Communication, Telecommunication Trends, Voxox, VoIP, Cost Savings, OTT

Gossip Group

If you want something to be known by everyone, just tell my sister. She can’t keep a secret. This can work to my advantage or disadvantage. If there’s a surprise party being planned, I can usually winkle it out of her. If I need her help with surprising someone, beware! In any surprise-planning situation, there’s a 50-50 chance of an information leak. If there is a leak, there’s a 95% chance it was my sister.

Topics: Voice Communication, iPhone, Voxox, Messaging, VoIP, Text Communication, Android

According to a recent article from Smart Customer Service, outbound and inbound call centers are benefiting financially from VoIP technology. While traditional telecommunication companies charge higher rates for call centers in order to make money in the high traffic environment, VoIP technology enables Call Centers to drastically reduce switching and resource overhead. Resulting in offer rates that are 30 to 80 percent lower. This adds up to a significant savings of thousands of dollars per month for active call centers, based on the article noted above.

Topics: VoIP, SMS, Cost Savings, Business, SIP Trunking, Wholesale

One of our main goals is to tailor Voxox to match what all of you need in an app, and to do that we need to know everything you want. We created a brand new community for all things related to our applications (iPhone, Android, PC and Mac.) We are growing in leaps and bounds with thousands of new users and we wanted to find a way to better connect with you.

Topics: Voice Communication, Communication, iPhone, Company Announcements, Voxox, Messaging, VoIP, Text Communication, Android

Before - People love makeovers. We’re fascinated by the process of transformation — of seeing potential where some only see “glasses and a ponytail.” In the OTT world — which you are a part of if you’re using any communications app on your smartphone — we’ve seen an evolution right before our eyes. From absolutely zero pimped-out features to practically limitless possibilities.

Topics: Voice Communication, Communication, iPhone, Voxox, VoIP, Android

Picture this. It could be any airport, any airline. Suddenly every cell phone in the gate area begins to chirp. Why? Because customers are getting an update on their flight status. If they're lucky, this message says their plane is cleared to fly and will begin boarding shortly.

Topics: Voxox, SMS, SMB, Wholesale

OTT communications apps may sound like a super high tech term, but you probably use one of these every day. In fact, 276.8 million people used OTT apps on their smartphones in 2012, and by 2016 1.32 billion are projected to be saving money on their cell bills each month by putting these apps to work!

Topics: Voice Communication, Communication, Telecommunication Trends, Voxox, VoIP, SMS, OTT