VOXOX Blog

We sat down with our new VP of Wholesale Sales, Debi Yphantides, to get a few nuggets of wisdom..

Q: What are you looking forward to most in 2019?

A: Event networking is an important way for us to keep in touch with clients as well as meeting with vendors and new prospects. In 2018, the Voxox wholesale team attended ITW, Channel Partners, LA Mobile World Congress, InCompass, World Telemedia Spain, and Capacity Messaging & SMS London. We are considering some of these for 2019, and have plans to attend IT Expo in Florida and ITW in Atlanta.

We're excited to introduce you to our latest addition to the Voxox management team -- Debi Yphanties, our new VP of Wholesale Sales. Check out her story in the press release about Debi's appointment (below) and tune in tomorrow for a follow-up post with a short Q&A with Debi about her vision for wholesale sales leadership in 2019.

Voxox just announced its partnership with leading Malaysian carrier Digi Telecommunications, which serves 11.7 million Malaysian customers, providing mobile connectivity and internet services. Digi is part of the Telenor Group, one of the world's largest telecommunications providers. In addition to today's partnership announcement, Voxox has also announced the duo's first offering together. As part of the agreement, Digi is white labeling Voxox Cloud Phone and is now offering the service in Malaysia under the brand Omni Hotline, complete with Malaysian telephone numbers. This is the first implementation of Voxox Cloud Phone with a foreign carrier.

Quick and convenient are two things that come to mind when we think of excellent customer service in the age of instant gratification. While many businesses have shifted their service model to meet these expectations, savvy businesses have also shifted their communications mix to include SMS – which allows these businesses to capture the attention of their customers and even have a two-way conversation while they go about their day.

If you’ve ever moved your main business phone number from one provider to another, you are probably asking yourself a couple questions like this:

It only takes an hour to move my mobile number from the red provider to the yellow guys but it takes eight years it seems with my business number. Why is that even a thing?

The Voxox team is reveling in the killer conversations we had at the 4th Annual Global Telecom Solutions Open House recently. Mostly we can't stop talking about the expert panel GTS hosted during the one day event. Voxox was among only four companies represented on the event's industry experts panel. We shared the stage alongside US Signal, 123NetInc and vMOX. We thought we would share some of our takeaways from the panel, as they are timely to many conversations happening right now in channel partner and telecom circles. Both as it relates to hosted PBX and the larger arena of Unified Communications as a Service (UCaaS).

The U.S. and Mexico have cultivated a dynamic business environment that encourages innovation, collaboration and mutual prosperity for small businesses with partners, employees, and customers across the border. Part of the competitive advantage for both U.S. and Mexican entrepreneurs is the geographical proximity; however, there are also challenges related to cross-border product shipment, delivery, payment, and knowing the key legislation related to taxes, customs, etc. Entrepreneurs with cross-border ties must be able to have effective international communication, and when this comes to the smallest businesses with shoestring budgets, international calling costs (and cost-savings) can really matter.

The Voxox team has been busy introducing new business texting capabilities -- recently, we added two-way business SMS for local and toll-free numbers available via Cloud Phone. VoIPReview.org did an in-depth story on the latest SMS enhancements for Voxox Cloud Phone:  "Voxox Adds Another Reason for Businesses to Get a Toll-Free Number."

Voxox just announced that its latest updates for Cloud Phone include two-way SMS support for toll free numbers, as well as enhancements to the admin interface and user experience. Check out the announcement below, which also discusses how Voxox offers more value with business SMS than popular competing services:

Voxox was recently announced as a winner in Owler's 2016 HOT in City Awards for San Diego! Check out the full press release below: