VOXOX Blog

Quick and convenient are two things that come to mind when we think of excellent customer service in the age of instant gratification. While many businesses have shifted their service model to meet these expectations, savvy businesses have also shifted their communications mix to include SMS – which allows these businesses to capture the attention of their customers and even have a two-way conversation while they go about their day.

If you’ve ever moved your main business phone number from one provider to another, you are probably asking yourself a couple questions like this:

It only takes an hour to move my mobile number from the red provider to the yellow guys but it takes eight years it seems with my business number. Why is that even a thing?

The Voxox team is reveling in the killer conversations we had at the 4th Annual Global Telecom Solutions Open House recently. Mostly we can't stop talking about the expert panel GTS hosted during the one day event. Voxox was among only four companies represented on the event's industry experts panel. We shared the stage alongside US Signal, 123NetInc and vMOX. We thought we would share some of our takeaways from the panel, as they are timely to many conversations happening right now in channel partner and telecom circles. Both as it relates to hosted PBX and the larger arena of Unified Communications as a Service (UCaaS).

Quick! When’s the last time you updated your account password? You know, the thing that secures your account and makes sure no hooligans shut down your service? Yeah, just what we thought… it’s been QUITE a while. Not to worry, we understand your busy schedule, things get in the way, time flies, and distractions are endless! The struggle is most definitely real. But, you know what? That ends TODAY! Today is the day you take charge and secure your account to protect yourself from unwanted changes, or even worse, someone using your calling data (CDRs) to steal business! Your account is only as protected as YOU make it, but thankfully the super cool team here at Voxox is ready to help!

The U.S. and Mexico have cultivated a dynamic business environment that encourages innovation, collaboration and mutual prosperity for small businesses with partners, employees, and customers across the border. Part of the competitive advantage for both U.S. and Mexican entrepreneurs is the geographical proximity; however, there are also challenges related to cross-border product shipment, delivery, payment, and knowing the key legislation related to taxes, customs, etc. Entrepreneurs with cross-border ties must be able to have effective international communication, and when this comes to the smallest businesses with shoestring budgets, international calling costs (and cost-savings) can really matter.

The Voxox team has been busy introducing new business texting capabilities -- recently, we added two-way business SMS for local and toll-free numbers available via Cloud Phone. VoIPReview.org did an in-depth story on the latest SMS enhancements for Voxox Cloud Phone:  "Voxox Adds Another Reason for Businesses to Get a Toll-Free Number."

Voxox just announced that its latest updates for Cloud Phone include two-way SMS support for toll free numbers, as well as enhancements to the admin interface and user experience. Check out the announcement below, which also discusses how Voxox offers more value with business SMS than popular competing services:

Voxox was recently announced as a winner in Owler's 2016 HOT in City Awards for San Diego! Check out the full press release below:

Voxox just announced that its virtual PBX service Cloud Phone is now going to include free SMS with all Cloud Phone subscription plans. The major virtual PBX players typically do not offer two-way texting for free within their monthly calling plans. With Cloud Phone, all calling plans now come with 1,000 to 5,000 monthly text messages at no additional charge. Full press release here. 

Voxox CEO and co-founder Bryan Hertz recently did an interview with OC Talk Radio's Strategic Investor program  -- OC Talk Radio is Orange County's only all business talk radio station! Host Charley Wright asked questions about the company -- its history and mission to bring "powerful unified communications to the masses"; Voxox's flagship service, Cloud Phone, "which turns any mobile device into a business phone system in three minutes"; and also about how the U.S. Navy is using Voxox Cloud Phone to reduce and prevent DUIs.