VOXOX Blog

In this digital age, for better or worse, we are bombarded with data. Since the advent of smartphones, the only thing we need to do to write a paper or solve an argument is reach into our pockets and pull out the phone. Information is readily available. But time was when mnemonics were used prodigiously to retain information not yet available on small devices living in our pockets.

Topics: Voice Communication, Communication, iPhone, Voxox, Messaging, VoIP, Cost Savings, Android

For the outbound call center, relief from the high cost of doing business is here. According to an article in Smart Customer Service “Savvy carriers have developed ways to transform call centers from resource hogs into profit centers, all without gouging customers.” Ultimately, these savvy carriers are able to pass these savings to their outbound call center customers in the form of lower rates.

Topics: VoIP, Cost Savings, SIP Trunking

For the first time ever, more than half of the U.S. population owns a smartphone, giving operators much to smile about. More smartphone users means more calling and data plans and potential for increased revenue, but what happens when consumers bypass their carriers' services by using OTT apps? Operators lose money.  

OTT communications providers offer mobile apps that utilize an operator's infastructure and customer base to offer consumers text and phone access at a lower cost than most operators can offer. So, how can operators reclaim this lost revenue? With a partner of course! In an effort to show carriers just how beneficial an OTT partner can be, we've narrowed down the top 4 struggles operators face when their customers use OTT apps to bypass their services, and how they can overcome them by teaming with a partner.

Topics: Voice Communication, Communication, Telecommunication Trends, Voxox, VoIP, Cost Savings, OTT

According to a recent article from Smart Customer Service, outbound and inbound call centers are benefiting financially from VoIP technology. While traditional telecommunication companies charge higher rates for call centers in order to make money in the high traffic environment, VoIP technology enables Call Centers to drastically reduce switching and resource overhead. Resulting in offer rates that are 30 to 80 percent lower. This adds up to a significant savings of thousands of dollars per month for active call centers, based on the article noted above.

Topics: VoIP, SMS, Cost Savings, Business, SIP Trunking, Wholesale

A SIP Trunk provides connectivity between a premise based phone system and the publically switched telephone network (PSTN). In other words, SIP Trunk Lines are basically the same concept as a telephone line coming in from the phone company or channels on a T1 circuit with the one slight difference that the line comes in via the internet. Today, when it comes to business VoIP solutions, SIP Trunks are the smart choice. Following are the top four reasons why organizations choose SIP Trunks to power their business phone equipment.

Topics: VoIP, Cost Savings, Business, SIP Trunking

Despite the challenges inherent in running a business of five or fewer employees, the majority of these microbusiness owners are quite content with how they make a living. In fact, a new survey conducted by

Club and Gallup found that 69 percent of the 868 entrepreneurs asked said that owning a business is their ideal job. Considering the U.S. is home to more than 25 million microbusinesses, it seems there are a lot of people living the dream, many of them using a cloud communications solution.

Topics: Voice Communication, iPhone, Voxox, VoIP, Cost Savings, Android, Cloud Phone

Getting a small business off the ground is difficult. For a variety of reasons the majority of startups do eventually fail, forcing entrepreneurs back to the proverbial drawing board. So for those business owners who do come through the tough early period and create a viable, profitable business, it’s understandable that many would want to be a little more cautious moving forward. When considering how to reduce the costs to open a second location, a small business phone service based in the cloud might be the answer. 

Topics: Voice Communication, Communication, iPhone, Voxox, VoIP, Cost Savings, Android, Cloud Phone

Over the past several years, business experts have increasingly touted the idea that trust has evolved from a feeling to an actual form of currency in business. Depending on the level of service they provide to consumers, businesses either stockpile trust in bundles or begin to lose it until almost nothing remains.

Topics: Voice Communication, Communication, Voxox, VoIP, Cost Savings, Cloud Phone

When you call your cable provider with a billing question or a major retail corporation for information about a product, what do you expect to hear? Well, first you will probably receive an automated greeting thanking you for calling the company’s contact center.

Topics: Voice Communication, Communication, Voxox, VoIP, Cost Savings, Cloud Phone

For years, the great Willie Nelson has delighted crowds with his ode to a nomadic existence, “On the Road Again.” While Nelson’s tune refers to life as a traveling musician, the song could just as easily be referring to the millions of entrepreneurs who do much of their work on the road.

If you count yourself among these road warriors, a cloud-based phone system like Cloud Phone can make a perfect traveling companion. If you manage a single-person or microbusiness, a cloud-based phone service can help you create the impression that you are a major corporation by providing many of the features offered by major providers. For instance, with Cloud Phone you can:

Topics: Voice Communication, Communication, Voxox, VoIP, Cost Savings, Cloud Phone